| Housing
& Support Services
Our
Neighbourhood Housing Officers deal with estate management
and Anti-Social Behaviour. Our Rent Accounting Officers
deal with the collection of rent and arrears. Our
Lettings and Marketing team deal with allocating
properties, transfer and mutual exchanges. Supported
Housing staff are responsible for managing and monitoring
supported housing schemes and providing tenants with assistance
where necessary.
GAS
servicing — very important —
please help us to ensure your safety!
We must service your gas fires and boilers every 12 months
to make sure that they are safe to use and working as efficiently
as possible to save on your fuel bills. We do not service
your own cookers and/or fires although if our engineer sees
something wrong they may condemn it for your safety.
If
gas appliances are not working properly, they can emit carbon
monoxide which, at best, can make you feel ill (headaches,
drowsiness) and at worst can be deadly. You cannot see, smell
or taste carbon monoxide. It could also cost you much more
money to run your appliances. It is in your interest to have
them serviced.
The service takes no longer than 45 minutes. If you have token
meters you will need sufficient credit on gas and electricity
meters for the gas service to be carried out.
Every year we struggle to be allowed in to some properties
to service appliances. Such is the importance of this, that
if you do not respond to our calls and letters we will take
court action either to get an injunction to require you to
give us access or to obtain a possession order which can lead
to eviction. We will charge you for our costs (up to £250).
Please
make every attempt to help us carry out the test.
Our gas contractors, IDM, will contact you when the service
is due. They try to do most servicing between April and October
in order that they can have your appliances ready for winter.
If they can’t gain access they will refer you to us.
If we can’t gain access, we will go to court. Please
let us in! IDM tel: 01274 603 333
IDM will provide you with a gas safety certificate which will
contain details of any defect identified and any remedial
action taken at that time. Do not reconnect an appliance that
you have been told is unsafe, or which has either been isolated
or disconnected for safety reasons.
Remember,
faulty gas appliances can be extremely dangerous and can cost
lives.
Tenant
Newsletters
To
read "Get Connected" - our tenants' newsletter proving
news about service delivery and improvements, staff informaton,
contact telephone numbers, community involvement and many
other interesting articles please click on each of the links
below:
Get
Connected - Summer 2007
Get
Connected - Spring (March) 2007
Get
Connected - Winter (December) 2006
Get
Connected - Autumn (September) 2006
Get
Connected - Summer (June) 2006
Get
Connected - February 2006
Tenant
Involvement
Please
click below to link to documents detailing our Tenant Involvement
Policy and various other details e.g. Connect’s strategy
on involving residents, your involvement rights regarding
our services, our responses to your input and feedback from
progress from previous years.
Tenant
Compact
Tenant
Compact Action Plan
|
Repairs
and Maintenance
The
Association is responsible for managing Property Maintenance
and Repairs. Repairs can be notified by telephone, in person,
in writing or by email. We prioritise our repair and maintenance
work into the categories listed below:
- Emergency
Completed within 24 hours
- Urgent
Completed within 7 days
- Routine
Completed within 28 days
We
also have extensive planned and cyclical maintenance programmes
dealing with major renewals. We will always notify customers
what category their repair is classified as and the likely
completion date of that repair.
To
report a repair by phone please call
0113 285 0404. Alternatively please click
here to fill in the correct form to report your repair.
To
request further information about our repairs service, or
responsibilities of the landlord and the tenant, please click
here.
Communal
Area Services
These
are extra services, which may be provided by the Association,
depending on the type of accommodation. This will include
such things as communal gardening, external lighting, provision
of care alarm service etc. The costs of these services are
paid through a service charge which will be paid with the
rent. The services to be provided will be made clear when
a tenant signs up for a tenancy.
Complaints
Policy
Connect
Housing is committed to providing high quality services that
put customers first. To help us do this you can complain about
or compliment us on our services. If you have a complaint
you can contact us first as we can usually sort out the problem
as soon as we are aware of it.
If
you want to complain or make a compliment via this website,
please click here
You
can also advise us of your complaint or compliment by phone
on:
0113 285 0400, or by fax on 0113
235 0482 or contact us by minicom on 0113
285 0416.
Alternatively,
please download the Complaints
and Compliments form, fill it in and send to the address
on the form.
Customer
Service Standards
Please
click on the appropriate name below to open up a pdf file
of each of our Service Standards:
1.
Anti-Social
Behaviour
2.
Customer
Services
3.
Equality
& Diversity
4.
Housing
Applications & Lettings
5.
Rents
and Service Charges
6.
Repairs
7.
Tenant
Participation and Service Improvement
8.
Landlord
Services
Translation
and other Services - We Can Help
Nous pouvons vous aider à comprendre
ceci en votre propre langue.
Nós
podemos ajudar-lhe compreender este em sua própria
língua.
We
can help you understand this information and other information
provided by Connect Housing in your own language, in large
print, audio format or via other methods. Click here
for a link to find out how.
Merci.
Obrigado.
|
